Shipping Policy

Shipping Policy

Last updated: May 22, 2026

Thank you for shopping with Vireon. This Shipping Policy explains how we process, ship, and deliver orders placed on getvireon.com. By placing an order with us, you agree to the terms below.

1. Order processing time

Orders are processed Monday through Friday, excluding US federal holidays. Orders placed before 2:00 PM Mountain Standard Time (MST) on a business day begin processing the same business day. Orders placed after the 2:00 PM MST cutoff, on a weekend, or on a US holiday begin processing on the next business day.

Standard handling time is 1 to 3 business days from the time an order begins processing to the time it is handed to the carrier. During promotional periods, new launches, or major sale events, handling time may extend to up to 5 business days. We will update banners on the Site if handling times are running long.

2. Estimated transit time

Estimated transit times below begin the day after an order ships, not the day the order is placed:

  • Standard shipping (United States): 5 to 8 business days after shipment
  • Expedited shipping (United States), if available at checkout: 2 to 4 business days after shipment
  • International shipping, where available: 10 to 20 business days after shipment, depending on destination country and local customs processing

Transit times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, customs holds (for international shipments), incorrect addresses, and other circumstances outside our control can extend delivery times.

3. Carriers

We use USPS, UPS, and FedEx for orders shipped within the United States. The carrier assigned to your order is determined by the destination, the size and weight of the package, and the shipping speed selected at checkout. International orders ship via USPS International or a comparable carrier depending on the destination.

4. Shipping rates

Shipping rates are calculated at checkout based on the destination, package weight, and the shipping speed selected. Free standard shipping promotions, when active, are displayed in the cart and at checkout. Orders shipped outside the United States may be subject to import duties, taxes, and customs fees collected by the destination country. These fees are the responsibility of the recipient and are not collected by Vireon.

5. Discreet packaging

All Vireon orders ship in plain, unmarked packaging. The outside of the box does not reference Vireon, product names, or product categories. The return address on the label uses a neutral business name.

6. Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order is handed to the carrier. Tracking information typically updates within 24 to 48 hours of shipment. You can also track your order at our order tracking page.

7. If your order has not arrived

If your tracking shows your order as delivered but you have not received it, please:

  1. Check with neighbors, household members, building management, or your front desk.
  2. Wait 48 hours, since carriers occasionally mark packages as delivered before the final drop-off.
  3. Contact the carrier directly using the tracking number for a delivery investigation.
  4. If the package is still not located, email us at support@getvireon.com with your order number within 14 days of the marked delivery date and we will help resolve the issue, including filing a claim where applicable.

If your tracking has not updated in 10 or more business days after shipment, email us at support@getvireon.com with your order number and we will investigate with the carrier.

8. Incorrect addresses and undeliverable packages

Please verify your shipping address carefully at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment. The cost of reshipment to a corrected address is the responsibility of the customer.

9. Damaged or lost in transit

If your package arrives visibly damaged or appears to have been opened in transit, please take photos of the packaging and contents before discarding anything, and email support@getvireon.com within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.

10. Contact

For any shipping question, contact:

Vireon (a Better in Bulk LLC brand)
Email: support@getvireon.com
Phone: +1 (623) 259-8981
Hours: Monday through Friday, 9:00 AM to 5:00 PM (MST)
Mailing address: 22530 N 62nd Ave, Glendale, AZ 85310, United States