Refund and Return Policy

Refund and Return Policy

Last updated: May 22, 2026

We want every customer to be satisfied with their Vireon purchase. If something is not right, this policy explains exactly what we will do and how.

1. 30-day satisfaction guarantee

We accept returns for any reason within 30 days of the original delivery date. This includes customer-remorse returns: changed mind, item did not meet expectations, ordered the wrong product, partner did not like it, or any other personal reason. You do not need to explain or justify the return — "I want to send it back" is enough.

2. What is eligible for return

All non-final-sale items purchased directly from getvireon.com are eligible for return within the 30-day window. For hygiene reasons, returned items must be:

  • In their original packaging where reasonably possible (a slightly damaged or opened box is fine)
  • Cleaned in accordance with the cleaning instructions included with the product, if used

We accept returns of both unused and gently used Vireon products under our satisfaction guarantee. We understand that you cannot fully evaluate an intimacy product without trying it, and we do not penalize you for doing so.

3. What is not eligible for return

  • Items purchased from a retailer or reseller other than getvireon.com (contact your original point of sale)
  • Items marked "Final Sale" at the time of purchase
  • Items returned more than 30 days after the original delivery date
  • Items returned in a condition that suggests deliberate damage or misuse (this is rare; we give every customer the benefit of the doubt)
  • Free gifts or promotional add-ons that came with a paid item, unless the entire order is returned

4. How to start a return

  1. Email support@getvireon.com from the email address used at checkout. Include your order number (begins with "#") and a one-line note about why you are returning.
  2. Within 1 to 2 business days, our team will reply with a Return Merchandise Authorization (RMA) number, the correct return address, and a prepaid return shipping label.
  3. Pack the item, attach the label, and drop it off with the carrier indicated on the label.
  4. Once we receive and inspect the return at our fulfillment center, we will process your refund. Inspection typically takes 1 to 3 business days from carrier delivery.

5. Return shipping costs

We provide a prepaid return shipping label at no cost to you for returns within the continental United States. International return shipping is the responsibility of the customer.

6. Restocking fees

No restocking fee. We do not charge a restocking fee on any return.

7. Refund processing time and method

Once your return is received and inspected, we issue your refund within 3 to 5 business days. Refunds are issued to the original payment method used at checkout. The time it takes for the refund to appear on your statement depends on your bank or card issuer and is typically 5 to 10 business days after we process the refund on our end. PayPal, Shop Pay, and Apple Pay refunds typically appear faster than credit card refunds.

8. Original shipping costs

If you paid for shipping at checkout, the original shipping cost is refunded when you return your entire order under our 30-day satisfaction guarantee. If you return only part of a multi-item order, the original shipping cost is not refunded since shipping was still required to deliver the items you kept.

9. Exchanges

Yes, we accept exchanges within the 30-day window. If you want to exchange a Vireon product for a different size, color, or different product entirely, email support@getvireon.com and we will arrange the exchange. If the replacement item costs more than the original, we will send a payment link for the difference. If it costs less, we will refund the difference to the original payment method.

10. Defective or damaged items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@getvireon.com with your order number and photos of the issue. We will replace the item at no cost, or issue a full refund including any shipping you paid, whichever you prefer. You do not need to ship the defective item back unless we specifically request it for quality review.

11. Order cancellations

If you need to cancel an order, email support@getvireon.com as soon as possible after placing it. We can cancel orders that have not yet entered the fulfillment process. Once an order has been packed or shipped, it can no longer be cancelled, but you may still return it under the 30-day satisfaction guarantee.

12. Chargebacks

If you have a billing concern, please contact us first at support@getvireon.com. We will work with you to resolve the issue quickly. Filing a chargeback without giving us a chance to help often takes weeks longer than working with us directly.

13. Contact

Vireon (a Better in Bulk LLC brand)
Email: support@getvireon.com
Phone: +1 (623) 259-8981
Hours: Monday through Friday, 9:00 AM to 5:00 PM (MST)
Mailing address: 22530 N 62nd Ave, Glendale, AZ 85310, United States