FAQs
Frequently Asked Questions
GENERAL
What is the Vireon Pillow?
The Vireon Pillow is an ergonomic wedge pillow designed to improve comfort, support, and body alignment. It helps reduce pressure on your back, hips, and knees so you can relax more easily, enjoy better positions, and stay comfortable longer.
Who is the Vireon Pillow for?
Vireon is for couples and individuals who want more comfort, better support, and less strain on their body. Whether you’re spending quality time together, lounging, or looking for better positioning, it’s made to enhance comfort and connection.
How can I contact customer support?
You can reach us anytime at support@getvireon.com. We typically respond within 24 hours.
ORDERING & PAYMENT
What payment methods do you accept?
We accept major credit and debit cards, as well as secure payment methods like PayPal and Shop Pay. Available options will be shown at checkout.
Is my payment information secure?
Yes. All payments are processed using encrypted, secure payment gateways. Your full card details are never stored on our servers.
Can I change or cancel my order after placing it?
If you need to change your shipping address, update your order, or request a cancellation, email support@getvireon.com as soon as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request.
SHIPPING & DELIVERY
Where do you ship?
We offer worldwide shipping. Available countries and currency options are shown at checkout.
Is shipping discreet?
Yes. Orders are shipped in discreet packaging so the contents are not obvious from the outside.
How much does shipping cost?
We frequently offer free or discounted shipping. Any shipping fees (if applicable) will be clearly displayed at checkout before you pay.
How long will my order take to arrive?
Processing usually takes a few business days. Delivery time depends on your country and the shipping option chosen at checkout. You’ll receive tracking information by email as soon as your order ships.
My tracking hasn’t updated or my order seems delayed. What should I do?
Occasional carrier delays can happen. If your tracking hasn’t moved for several days or your order is late, email support@getvireon.com with your order number and we’ll investigate for you.
PRODUCT & USE
How does the Vireon Pillow help with comfort and positions?
The Vireon Pillow uses a supportive wedge design and an optimized angle to improve alignment and reduce strain on your back, hips, and legs. This makes it easier to maintain comfortable positions without overworking your muscles.
Is the pillow firm or soft?
Vireon is made with a supportive foam blend that is firm enough to hold your body in position, but cushioned enough to feel comfortable and cozy.
Will it work for different body types and heights?
Yes. The wedge shape is designed to work across a wide range of body types and positions. Most customers find it quickly becomes their go-to support pillow.
Does the pillow slip or move around?
The pillow is designed with a non-slip surface to help it stay in place on most standard bedding setups.
Is the cover removable and washable?
Yes. The cover is designed to be removed and cleaned so you can keep your pillow fresh and hygienic. Follow the care instructions on the label for best results.
RETURNS & REFUNDS
What is your return policy?
We want you to feel confident trying Vireon. If you’re not satisfied, please review our official Refund Policy on the website and contact us at support@getvireon.com with your order details. We’ll walk you through the next steps.
What if my pillow arrives damaged or with an issue?
If your order arrives damaged or defective, take clear photos of the product and packaging and email support@getvireon.com right away. We’ll help you with a replacement or a solution as quickly as possible.
STILL HAVE QUESTIONS?
If you didn’t find the answer you were looking for, email support@getvireon.com and our team will be happy to help.